The following information is regarding online Assessment payments in Cinco Ranch II only. If you are a resident of Cinco Ranch I, please contact Cinco Ranch I for further assistance.
Credit Card or eCheck. You may pay your community assessments online with a major credit card (MasterCard, American Express and Discover) or via eCheck. This service is provided by Community Association Banc, a division of Mutual of Omaha Bank, through their secure web site. This gives you the chance to pay your assessments quickly and easily without the hassle and expense of writing checks and using postage. In addition, you may even be able to benefit from sky miles or bonus points offered by your credit card company.
Bank Site. When you click "Pay Your Assessment" to the right, you will enter the Mutual of Omaha Bank secure website for making your payment. Your credit card number and bank account numbers are encrypted and not available to your association or C.I.A. Services. There are three buttons on the landing page:
- Sign Up. Use this to set up and manage recurring payments.
- Login. If you’ve signed up, this allows you to view and manage your recurring payments.
- Pay Now. Use this to make a one-time payment without registering.
Scheduled Payments. You can make a single payment or schedule multiple payments. Scheduling payments is useful where you have monthly assessments or if you are on a payment plan. You control the start date, number of payments, day of the month and amount. You can make changes at any time and see a history of your activity. You will need to register with a user ID and password to setup and control scheduled payments. For a single payment, registration is optional.
Please Note: Scheduling multiple payments via Mutual of Omaha Bank does not constitute an official payment plan with your association. You must contact our office to request an approved payment plan before scheduling multiple payments via Mutual of Omaha Bank.
Required Information. In order to pay online, you will need a coupon from your assessment statement with the information shown below. If you do not have a coupon handy, you can call C.I.A. Services during normal business hours and we will be happy to provide you with that information plus your current balance.
1. Management company ID (3018
2. Association ID - 4 characters - you can skip leading zeros (1088
3. Association name (Cinco Ranch Residential Association II, Inc.
4. Management company name (C.I.A. Services, Inc.
5. Your account number - 8 characters - you can skip leading zeros (8 zeros followed by your 8 digit account number starting with a C, N, or X followed by 7 numbers
Payment Confirmation. Once all information has been submitted, you will receive an email confirming Mutual of Omaha Bank has received your request to make a payment.
Convenience Fee. Mutual of Omaha Bank collects a convenience fee for all credit/debit card transactions. The amount of this fee is determined by Mutual of Omaha. C.I.A. Services and your Association have no authority to set the fee amount and cannot waive, decrease, or amend the fee in any way. In order to avoid paying the convenience fee, you are encouraged to take advantage of paying by eCheck which is a free service.
Clearing Time. In most cases, your payment is charged to your credit/debit card or deducted from your bank account within one business day after you are sent the confirming email. The funds are placed in your association’s bank account (less any convenience fee) within two business days of that confirmation. Your account at C.I.A. Services is credited within three business days of that confirmation. In order to avoid interest and late fees, please initiate your online payment at least five calendar days in advance.
Rejected Payments. If your on-line payment is not honored for any reason (stop payment, account overdrawn, etc.), the rejected payment will be handled like a returned check and standard returned item fees will be applied.
C.I.A. Services is unable to assist with issues regarding problems directly with the Mutual of Omaha Bank website. If you are experiencing an issues with Mutual of Omaha Bank, please Contact Mutual of Omaha Bank
directly to troubleshoot the issue you are experiencing with processing your online payment.