Cinco Ranch II - Role of the Management Company

Have you ever wondered exactly what it is that C.I.A. Services, Inc., the management company, handles for Cinco Ranch?  The management company has a much bigger role than sending residents a letter when the deed restrictions have been violated. 

C.I.A. Services was hired by the Homeowners Association (HOA) and is charged with making sure the day-to-day business of the community is handled.  One of the management company’s most well-known contractual obligations is the enforcement of the deed restrictions.  The enforcement procedure followed is approved by the Board and meets any requirements of both the governing documents and local, state, and county laws.  The procedure for Cinco Ranch II requires advance approval by the Board of Directors before any issues are sent to the attorney.  The process often takes time and each owners’ due process must be afforded to them. 

Another area handled by C.I.A. Services is financial management.  The commonly known aspect of financial management is the collection of assessments.  However, it also includes issuing checks for payable items, preparing monthly financial reports, and presenting an annual budget for Board approval.  The yearly budget is set by the Board, and funds are expended at the Board’s authorization.

Another item handled by C.I.A. Services is the coordination of common area maintenance.  Two Maintenance Coordinators are assigned to the community to regularly inspect the common areas, solicit bids, issue work orders for maintenance needs, and negotiate contracts for landscaping, pool management, and pest control. 

C.I.A. Services processes architectural control applications and communicates decisions to homeowners.  They also schedule and prepare information packages for Board meetings and answer homeowner questions received either via email or phone.

Things C.I.A. Services does not do include changing or modifying deed restrictions, attending to street light outages, or reporting street and curb issues.  They are not the decision makers; rather, they are the facilitator of the Board’s decisions. 

Anytime you have questions regarding Cinco Ranch II, do not hesitate to contact C.I. A. Services.  The management team assigned to Cinco Ranch II includes Laura Tate, General Manager; Kim Cowart, Community Manager, Norris Daniels and Anderson Campbell, Maintenance Coordinators; Kassye Deggs, Administrative Assistant; Lindsay Scholfield, Community Coordinator; and Ryne Williams, Community Assistant.  The team is supported by a full Customer Service department that is available to assist with any community need.  The On-Site staff at the Lake House can be contacted via phone at 281-394-7195; messages left off hours will be returned during Lake House business hours.  C.I.A. Services can be emailed at through their website at www.ciaservices.com or at CustomerCare@ciaservices.com.  You can also call at 713-981-9000; Customer Care offers extended customer service hours from 8 am to 8 pm Monday through Friday.