Dear Resident:

Cinco Southwest Municipal Utility District Nos. 2,3, and 4 have adopted a policy and procedures in which the Districts will consider permitting a water credit due to rupture or other damage causing a leak in a resident’s waterline during Winter Storm Uri. This credit is only for damages caused by the event causing excessive water usage and is not a credit for normal usage and/or preventative measures such as dripping faucets.

In order to be considered for a leak adjustment, residents must submit the request in writing and provide details and documentation on the repairs.  Some of the acceptable documentation includes pictures, a plumber’s bill or a receipt for parts and a statement of self-repair.

You can find the form for each District attached for your convenience.  

For questions, you may contact Inframark, at 281-579-4500 or email your documentation to elizabeth.reeves@inframark.com

Leak adjustment request and all related documentation must be received by May 1, 2021.