When can I exchange my old Card Key?
In April of 2017, Cinco Ranch II upgraded our electronic access systems. The old card keys will no longer work at any Cinco Ranch II facility. You will need to exchange your old card key for a new one. More information can be found at this page
Cinco Ranch I residents will need to visit their association office if they are in need of new card keys, or are having issues with their current card keys.
What is my community Card Key for? Where will I use it?
Your community card key will grant you entrance into the Cinco Ranch facilities, including the pools, tennis courts, and any Cinco Ranch parks and/or bathrooms requiring a card key.
Where do I obtain a Card Key?
Cinco Ranch II residents will need to visit the Lake House
to obtain their card key.
Cinco Ranch I residents will need to visit their association office - the Lake House will NOT issue card keys to Cinco I residents.
What do I need to provide to get my Card Key?
Please provide something with your name, and your Cinco Ranch II address on it. If you have not changed your Driver's License yet, you can use an electrical bill, water bill, etc. If you just recently closed on your home (within the last month), please bring a copy of your settlement (HUD) statement. If you are renting your home, please bring a copy of your lease.
How much are Card Keys?
Each Cinco Ranch II household will receive one free card key. Each additional or replacement card key is $25, and there is a maximum of 4 card keys per household.
Please note: The Lake House only accepts checks (made out to CRRA2), money orders, or credit/debit cards, if purchasing additional or replacement card keys.
How do I use my Card Key? What if it isn't working?
To use your card key, place the card on or near (within 2-3 inches, at least) the black plate (card reader). The new card key readers are "proximity readers," and will work when your card key is "near" the reader. If your card key is not working, you may need to hold your card key closer to the reader plate (directly on the reader), or try moving it around on the reader. The light on the reader will be red. Once it has "read" your card key, it will turn green, and you will be able to open the gate or door you are accessing. If the plate turns blue, it can mean several things, but it usually means, it did not recognize your card.
If your card key is still not working, please contact the Lake House at 281-394-7195 ext. 1, or stop by during our office hours of Mondays, Wednesdays, Fridays, 9 AM - 6 PM (closed 1-2 PM for lunch).
Card keys are magnetized, so the card can easily become demagnetized if left near other magnets and some batteries. This means your cell phone battery, any magnets on your purse closure, wallet closures, key chains, etc. could ruin your key card. Also, if your vehicle has a remote start and you keep your key card on your key chain next to the remote, then your key card could be demagnetized. This can happen instantaneously (no matter how old the key is) when you place your key near any of these magnets.
When you receive your card key from the Lake House it is brand new and will be functioning properly. Once you leave the Lake House with your card key, it becomes your responsibility. This means that if it is not working, please come back to the Lake House so we can assess the problem. If you end up needing a new card key, you will have to pay the $25 replacement fee, no matter how long you have had your initial card key.
If you are a Cinco I resident, please visit your association office to obtain a card key or to troubleshoot your card key.
I'm a Cinco I resident, and my card keys don't work at Cinco II - what do I do?
If you are a Cinco I
resident, and you are in need of a new card key, or your card key does not work, please visit your association office
to obtain a new card key, or troubleshoot your your current card key - the "old" touch keys no longer work at any of the amenities in Cinco Ranch II. The Lake House will NOT issue or troubleshoot cards for Cinco I
If you are unsure if you are a Cinco I resident, please call your association office at 281-599-0408
If you are a Cinco II resident, please call the Lake House at 281-394-7195