FAQ
The following is information pertaining to the community of Cinco Ranch II.
 
Can't find what your looking for?  Please use the Search feature to look, or the Contact Us feature to send in your questions.
 
If you are a resident of Cinco Ranch I, please visit your association's website at cincoranchlife.org

 
  • Do I live in Cinco I or Cinco II? Where is the demarcation line?
    The demarcation line is Katy-Gaston Rd (not Gaston Rd). Anything West of Katy-Gaston Rd is considered Cinco II; anything East of Katy-Gaston Rd is Cinco Ranch I. If you are still not sure which side of Cinco you live on, please give us a call at 281-394-7195 and we can help you, or visit the Community Maps to locate where your home resides.
  • Who do I need to contact for.....?
    Visit the Community Links and Numbers page for more information, or the Contact Us page. 
  • I'm interested in living in Cinco Ranch 2 - what can you tell me about the community?
    Visit the Prospective & New Residents page to answer many of your burning questions!

Amenities
  • How many people can I take to the pool with me? The tennis courts?
    Each card key allows up to 4 people entrance at the amenities (pools, tennis courts, splash pad), in Cinco Ranch II.  If more than 4 people are attending, additional card keys will be needed.  Each household may posses up to 4 card keys total. 
  • I heard that we can only use certain amenities within Cinco Ranch. Is this true?
    No, any Cinco Ranch resident can use any amenity within the Cinco Ranch community, according to the Shared Use Agreement. This means you can use any pool, tennis court, or park, within Cinco Ranch, no matter which side of the demarcation line you live on.
  • How do I find out information for renting the Lake House for a private party?
    For more information about the Lake House, please visit this page.  You can also contact the Community Assistant at 281-394-7195 ext. 1 or by email for questions and availability.
  • How can I reserve a tennis court?
    Visit the Tennis page for more information. 
  • Where are the parks? Do I need a reservation to use the parks?
    Visit the Parks page for more information. 
  • I often walk around the lakes in Cinco SW. What is the distance around each lake?
    The distance around the lakes are:
     
    Spring Lake: 1.84 miles
    Ericson Lake: 0.75 miles
     
    Maps for the trails within in Cinco Ranch II can be found here.

Assessments
  • When are my assessments due?
    Assessments are due January 1.
  • Can I pay my assessments with a credit card?
    If you utilize the pay online option, you may pay with a credit card.  Credit card payments for assessments are not accepted at The Lake House or at CIA Services offices.  Please note: the bank will charge a convenience fee for all online transactions that utilize a credit card.  If you pay via eCheck online, you will not be charged this fee. 
  • What do I need to do if I need to establish a payment plan?
    The Association has approved two options for paying your annual assessments. You may pay the assessment in full by the January 1st due date or you may make installment payments with the coupons provided in your assessments statement. The coupons do not include past due balances on your account, if any. Please mail your payment for receipt by the due dates listed on these coupons, or visit the Lake House.
     
    If you are unable to pay the full balance by the due date, please contact our management company’s office to set up a payment plan or your account will become delinquent. Interest will continue to accrue but the collection steps will be suspended once the payment plan is accepted and payments are made in accordance with your approved payment plan.
  • What happens if I pay my assessments late?
    Finance charges are applied on the last day of each month. On February 1st, a $40.00 late fee is applied to all unpaid accounts. If your account remains delinquent, a late fee of $60.00 will be applied on March 1st. Delinquent accounts are subject to deactivation of electronic access devices. In April, an attorney will file a Notice of Lien Affidavit and a fee will be placed on delinquent accounts. In May, the Board will consider sending accounts to the Association's attorney to begin legal collections efforts. All costs incurred, including legal fees, will be charged back to the account.
  • What do my assessments go towards?
    The majority of the annual assessments provides for the following three areas:

    a) Landscaping – this item is the largest expense for Cinco Ranch II representing about 58% of your assessment dollars.
    b) Utilities – includes electricity, water, streetlights, telephone and internet at common areas and facilities.
    c) Community Amenities – includes operations and maintenance of all of the recreation facilities, such as the Lake House, pools, tennis courts, and parks, as well as maintenance to the fences, monuments, and access system.
     
    Another important aspect of the budget process is ensuring that the Association maintains a healthy financial position. This is accomplished by ensuring that the Association has enough money set aside in various funds that are setup for specific purposes. The Association maintains three funds that cover all of our financial needs: the Operating Fund, the Replacement Fund and the Capital Fund.
     
    1.  The Operating Fund covers the expenses for the current year as well as an additional 15%, which is necessary to protect the association from unanticipated fluctuations in revenue and expenses. Examples include the economy causing the anticipated revenue to greatly decline or an unexpected expense, such as increased water expenses due to a drought.
    2.  The Replacement Fund is a savings plan for the replacement of existing community assets that will eventually need to be replaced. As an example, the swimming pool surfaces will need to be replaced periodically. The Replacement Fund covers the cost of those types of projects. Periodically, the Association has a professional reserve study performed which is an analysis of all of the assets, their useful life and their replacement costs.
    3.  The Capital Fund is a savings plan for the addition of new assets to the community. A recent example of a capital project is landscape upgrades in many cul-de-sacs throughout the community.

Card Keys
  • What is my community Card Key for? Where will I use it?
    Your community card key will grant you entrance into the Cinco Ranch facilities, including the pools, tennis courts, and any Cinco Ranch parks and/or bathrooms requiring a card key.
  • Where do I obtain a Card Key?
    Cinco Ranch II residents will need to visit the Lake House to obtain their card key. 
     
    Cinco Ranch I residents will need to visit their association office - the Lake House will NOT issue card keys to Cinco I residents. 
  • What do I need to provide to get my Card Key?
    Please provide something with your name, and your Cinco Ranch II address on it. If you have not changed your Driver's License yet, you can use an electrical bill, water bill, etc. If you just recently closed on your home (within the last month), please bring a copy of your settlement (HUD) statement.  If you are renting your home, please bring a copy of your lease. 
  • How much are Card Keys?
    Each Cinco Ranch II household will receive one free card key. Each additional or replacement card key is $25, and there is a maximum of 4 card keys per household.
    Please note: The Lake House only accepts checks (made out to CRRA2), money orders, or credit/debit cards, if purchasing additional or replacement card keys. 
  • How do I use my Card Key? What if it isn't working?
    To use your card key, place the card on or near (within 2-3 inches, at least) the black plate (card reader).  The new card key readers are "proximity readers," and will work when your card key is "near" the reader. If your card key is not working, you may need to hold your card key closer to the reader plate (directly on the reader), or try moving it around on the reader.  The light on the reader will be red.  Once it has "read" your card key, it will turn green, and you will be able to open the gate or door you are accessing.  If the plate turns blue, it can mean several things, but it usually means, it did not recognize your card. 

    If your card key is still not working, please contact the Lake House at 281-394-7195 ext. 1, or stop by during our office hours of Mondays, Wednesdays, Fridays, 9 AM - 6 PM (closed 1-2 PM for lunch).
     
    Card keys are magnetized, so the card can easily become demagnetized if left near other magnets and some batteries. This means your cell phone battery, any magnets on your purse closure, wallet closures, key chains, etc. could ruin your key card. Also, if your vehicle has a remote start and you keep your key card on your key chain next to the remote, then your key card could be demagnetized. This can happen instantaneously (no matter how old the key is) when you place your key near any of these magnets.

    When you receive your card key from the Lake House it is brand new and will be functioning properly.  Once you leave the Lake House with your card key, it becomes your responsibility. This means that if it is not working, please come back to the Lake House so we can assess the problem. If you end up needing a new card key, you will have to pay the $25 replacement fee, no matter how long you have had your initial card key.
     
    If you are a Cinco I resident, please visit your association office to obtain a card key or to troubleshoot your card key.
  • I'm a Cinco I resident, and my card keys don't work at Cinco II - what do I do?
    If you are a Cinco I resident, and you are in need of a new card key, or your card key does not work, please visit your association office to obtain a new card key, or troubleshoot your your current card key - the "old" touch keys no longer work at any of the amenities in Cinco Ranch II.  The Lake House will NOT issue or troubleshoot cards for Cinco I
     
    If you are unsure if you are a Cinco I resident, please call your association office at 281-599-0408
     
    If you are a Cinco II resident, please call the Lake House at 281-394-7195
  • When can I exchange my old Card Key?
    In April of 2017, Cinco Ranch II upgraded our electronic access systems.  The "old" card keys will no longer work at any Cinco Ranch II facility.  You will need to exchange your old card key for a new one.  More information can be found at this page.  If you already exchanged your "old" card key, you are all set. 
     
    Cinco Ranch I residents will need to visit their association office if they are in need of new card keys, or are having issues with their current card keys.

Community
  • Is Cinco Ranch II and Cinco SW the same thing? What about Cinco NW?
    Cinco Ranch II is comprised of Cinco Southwest (SW) and Cinco Northwest (NW).
  • How often do the community landscapers tend to the common areas?
    The HOA manages the common areas of your neighborhood, and has contracted a landscaping company to insure that common property is maintained.  If you have questions/concerns about landscaping, please send an email to customercare@ciaservices.com
     
    During the spring and summer, our landscape contractors are out in the community every week (tending to different areas daily).  During the fall and winter, our landscape contractors are out in the community less often, as many plant materials are dormant for the season. 
  • Can we have a garage sale in this community?
    You are allowed one private garage sale per calendar year in Cinco II. No signs are allowed for advertising the garage sale.

    We also hold 2 community garage sales during the year. Please see the community calendar on this website for dates and the Garage Sale page, or contact the Community Coordinator.
  • Do we have a newsletter?
    Yes!  Every month our community newsletter, My Cinco Ranch, is mailed to all homes and property owners (so, if you have renters at your property, both of you should receive a copy).  If your property is a new build, it may take a month or 2 before you begin receiving the newsletter - but, don't worry!  You can find a copy of our newsletter every month under our Community Documents.
  • Can I write an article for the newsletter?
    Yes!  Click here to view the guidelines for guest writers of My Cinco Ranch. 

Community Utilities
  • When are trash pick-up days?
    Cinco SW Pick up days- Tuesdays (trash and recycle) and Fridays (trash and heavy pickup)

    Cinco NW Pick Up Days- Mondays (trash and recycle) and Thursdays (trash and heavy pickup)
     
    Trash is managed by:
    Best Trash
    281-313-(BEST) or 281-313-2378

    The trash services observe six holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. In the event that your collection falls on a holiday, collection will be postponed until the next scheduled collection day (NOT the next business day).
  • How do I get water services at my home?
    Water service in the Cinco Ranch Southwest area is managed by Inframark (formerly named Severn Trent). To establish service, or address billing questions, contact Severn Trent at 281-579-4500. For maintenance issues call 281-398-8211.

    Water service in the Cinco Ranch Northwest area is managed by Municipal District Services. To establish service, or address billing questions, contact Municipal District Services at 281-290-6507. For maintenance issues call 281-290-6503.
     
    If you're unsure as to which MUD you reside in, this interactive map from Ft. Bend County can help you determine your water district. 
  • There's a street light out - what do I do?
    Our streetlights are managed by Center Point.  Click here for information about reporting a street light outage - you will need the poll number(s) of the non-functioning light.  This can be called in, or reported online. 
  • What is reclaimed water?

    FAQs on the Cinco Ranch Comprehensive Solution (Conservation + Reuse/Reclaimed)

     

     

    • Why not just continue to use the wells to supply water to Cinco Ranch?

     

    The Harris –Galveston County Subsidence District, as well as Fort Bend County, received a mandate from the Texas the Legislature to reduce subsidence moving away from groundwater to an alternative supply of water. By 2010 the amount must be reduced by 30%; by 2020 it by 70% and by 2030 by 80%. If not reduced, then the water provider must pay a disincentive fee which greatly raises the cost of groundwater.

     

    • Why not just use surface water?

     

    Because of the dramatic increase in population in Texas, despite the decades of construction of new reservoirs the ratio of Reservoir Storage Capacity to Population is the same in 2010 as it was in 1953. This growth, coupled with the drought, means that there simply may not be enough surface water. Building expensive reservoirs and pipelines to store and convey water that may not be there is why alternative sources must be found.

     

    • How much water can conservation save?

     

    If properly practiced, about 50% to 70% however according to a water conservation expert, the industry rarely gets close to those numbers. Throughout the nation the figure is about 15% to 20%.

     

     

    • What kind of reclaimed water will be used?

     

    The type of reclaimed water is called type 1 effluent which goes through the most stringent treatment process. After being treated in the plant, the water is filtered through a multi-media sand filter to remove any remaining suspended particles and then dosed with ultraviolet light (UV) to sterilize the bacteria and viruses. It is then sent to a two million gallon storage tank where it is low dosed with chlorine to keep the water fresh.

     

     

     

     

    • Where is the reclaimed water used?

     

    The water will be used for common area irrigation and to fill community amenity lakes.

     

    • Is this reclaimed water safe to drink?

     

    This is not potable or drinking water. While it meets many of the standards for potable water it does not meet all of them.

     

    • How does the public know that this is reclaimed water?

     

    All reclaimed water distribution lines and visible components like sprinkler heads are colored purple for identification and are completely separate from the drinking water system. Also, for public safety, all areas irrigated by this water are noted by signs. Irrigation with this water, for both safety and conservation purposes are done between the hours of 10:00 pm and 6:00 am.

     

    • How much water is saved by this reuse program?

     

    According to Senior Project Manager for the engineering firm of Brown & Gay, Larry Mueller, about 445 million gallons of water per year can be reused and not have to use potable water.  That amount of potable water could supply over 2,800 average residential homes per year.

     

    • If the water was not reclaimed, what would happen to it?

     

    Presently it is sent into Buffalo Bayou rather than being reused.

     

    • What is the cost for this “reclaimed” water program?

     

    The estimated construction costs of the reclaimed system are broken down into Plant Facilities, (which is storage and pumping), distribution lines, and irrigation upgrades. The Plant Facility costs are $3,474,804. The distribution lines, which completed construction in 2016, cost $5,765,310.  The irrigation upgrades, completed in 2015, cost $1,089,604.  This cost does not include the last phase of meter transitioning.

     

     

     

     

    • Will pharmaceuticals be in the water?

     

    There is the possibility there are traces of very low concentrations of pharmaceuticals in the water that were taken and passed through from the residents of the community.  However, these concentrations are very low and meet all regulations set forth by the Texas Commission of Environmental Quality.

     

    • Are superbugs in the water?

     

    Suberbugs are bacteria present in hospitals.  These "bugs" are not in reuse water because of the additional treatment that is engineered into our facilities to meet the Type 1 standards.  The treatment eliminates their presence. 

     

    • What if my dog drinks water from an amenity lake?

     

    There should be no problem because of the standard of treatment to the water.

     

    • What if my dog swims in an amenity lake that has the reuse water?

     

    There should be no problem because of the standard of treatment to the water. 

     

    • Will eating fish caught from amenity lakes be dangerous to eat?

     

    There should be no problem because of the standard of treatment to the water.

     

    • When will the reclaimed water system be in operation

     

    The HOA and District are still working on the reclaimed water system.  We cannot say when the system will be in operation.  However, there will be an insert regarding the transition to the reclaimed system on the monthly water utility bills prior to transitioning.

     

    • I have not seen any signs yet.  When will they be posted?

     

    At the time of transition from potable water to reclaimed water on each meter, the reclaimed signs for that area will be posted.  Again, there will also be an insert regarding the transition to the reclaimed system on the monthly water utility bills.

     

     

     

     

    • You say the water does not meet potable water standards.  What if I am walking late at night and get sprayed in the face accidently?  What should I do?

     

    Type I reclaimed water is approved by the TCEQ for use in areas where the public may be present during the times when irrigation takes place or for other uses where the public may come in contact with the reclaimed water.  There would be no cause for concern.

     

    • If there are problems (e.g. system running during the day), who should be called?

     

    Cinco HOA and District strive not to irrigate ANY property during the day as they are very concerned about evapotranspiration losses and water management.  Therefore, if you ever see ANY irrigation running on common property during the day (and do not see landscape/irrigation maintenance staff working on the system for periodical checks for efficiency) please contact the HOA to let them know. 


Deed Restrictions
  • What are the most common Deed Restriction violations?
    Cinco Ranch II is governed by a Home Owners Association (HOA).  This means that there is a set of documents that lets residents know what they can and cannot do on their property.  Some of the most common mistakes that homeowners make are:
    • Forgetting to cut your grass on a regular basis
    • Not pulling weeds in your flower beds
    • Forgetting to put up your trash can at the end of a trash collection day, or putting your trash can out too early
    • Not putting in a Home Improvement application before you make a modification to the exterior of your home
    If in doubt, call your community management, CIA Services, at 713-981-9000 or via email at customercare@ciaservices.com or visit the Lake House during Lake House business hours. 
     
  • I recently received a deed restriction violation letter in the mail from the Home Owner's Association; what should I do?
    Please contact the Home Owner's Association at 713-981-9000 to let them know when you will be correcting the issue. If the issue has already been corrected, please notify them of the change.

    DO: Call the Association and let them know you are aware of the problem. It may be a simple fix, or something you can send in a Home Improvement Application for.

    DON'T: Ignore the situation, as this will lead to more letters and possible fines or other administrative actions.

General
  • Do I need a resale certificate?
    YES!  Resale certificates are required.  To request a certificate, visit condocerts.com. Resale certificates can only be requested through the listed site.
     
    Why do you need a resale certificate?
    The governing documents for the Cinco Ranch Residential Association II require a Resale Certificate.  A Resale Certificate provides information related to the homeowners association such as financial and insurance information, as well as copies of the community documents.  It also provides information specific to the property being sold including any open violations of the governing documents and account balances.  In preparing a Resale Certificate, the management company also performs a Compliance Inspection of the full exterior of the property and will generate either a Certificate of Compliance or Non-Compliance.  As a seller, having the documents on hand in advance allows you to show any potential buyers that there are no known issues with the property or the community association.  As a buyer, obtaining these documents in advance provides confirmation that the property you are purchasing has no existing issues that will become your responsibility.
  • I just spotted an alligator near the lake. What do I do?!
    Keep at least 30 feet away from alligators at all times. If you get too close, back away slowly. Do not assume that alligators are slow and sluggish! They are extremely quick and agile, and will defend themselves when cornered.  They rarely chase people, but they can outrun or out swim the fastest person for the first 30 feet.
     
    Alligators often bask along the banks of ponds or streams. They are usually warming their bodies; they are not actively hunting. Often a basking alligator will have its mouth open. It is cooling itself, as alligators do not pant or sweat.
     
    For more information, visit:
     
    If you have spotted one of our resident alligators, Alfred, Bessie, or Charlie, we encourage you to take a photo, from a safe distance, and send it in to Lifestyle@mycincoranch.com
  • Where can I get a key for my mail box?
    If you are in need of a key for your mail box, please visit the Post Office.  The nearest Post Office information can be found at the Community Links & Numbers page.
  • I'm new to Texas - what do I need in my hurricane survival kit?!
    Welcome Texas!  Though we may not always have the best of weather, we sure do have the best of people in these parts!  Many of you may be asking, how did we fare during Hurricane Harvey in 2017?  Cinco Ranch 2 was one of the lucky communities that did not see catastrophic flooding.  However, we did see a lot wind, occasional power outages, and many businesses stayed closed during the duration of the storm.  Hurricane season is officially recognized as June 1 - October 31 (unofficially, May 1 - November 30).  We strongly recommend you gather your hurricane survival kit together at the beginning of the season, so that you are not rushing to get everything together right before the storm.  If your unsure as to what you may need, or how much, visit RedCross.org for a list of items to consider placing in your hurricane survival kit. 

Home Improvements
  • I need to make some home improvements. What do I need to do to before I start work?
    Visit the Home Improvements page for more information about policies and procedures regarding Home Improvements.
     
    Remember:
    DO NOT start work until your home improvement application has been approved!
  • Can I put up holiday lights? Are there any restrictions?
    Holiday lighting may be installed only during the three (3) month period of November 1 through January 31.  Holiday lighting must be installed in such a way to not allow any spill light on adjacent properties, homes, streets, common areas, buffer zones, greenbelts or adjacent lots.

New Residents
  • I'm new to Cinco Ranch II. What do I need to do next?
    Welcome to the community!
     
    Once you're all settled in, you will need to obtain a Community card key. Card keys will grant you access to all community amenities. You can do this by visiting the Lake House, or mailing us a form
     
    Cinco Ranch Lake House
    25202 Springwood Lake Dr.
    Katy, TX 77494
    The Lake House is open Mondays, Wednesdays, and Fridays, 9 AM - 6 PM (closed from 1-2 PM).  
     
    If you live in a gated community, you can also request gated access through use of your ezTag.  This can also be done at the Lake House, or by sending in a form
  • Is there a meeting or orientation for new residents?
    Yes, we have a New Resident Welcome Meeting that is held at the Lake House, open to new residents of Cinco Ranch II. Visit the New Resident Welcome Page for information.

    We hope you can join us to learn more information about your new community.  If you plan on attending, please send an RSVP to the Community Coordinator.

Website
  • Which community website should I register with?
    Since Cinco Ranch has two different HOAs it needs two community websites to address the differences between the associations (documents, bylaws, restrictions, etc).

    For Cinco Ranch II Residents: You will register for the website you are currently on.

    For Cinco Ranch I Residents: You will register on CincoRanchLife.org
  • I tried to login, but it won't let me. What do I do?
    In April of 2017, we upgraded our website.  We were unable to carry over everyone's registration.  Due to this, ALL residents will need to re-register for the website, as if they were "new."  Registrations are being processed on a first come, first serve basis, during business hours.  All registrations that come in after hours and over the weekend are processed during the following business day.  Please be patient as we process registrations for the new website. 
  • I forgot my password - what do I do?
    Don't worry!  Click the login link at the top of the page, and then click, "Forgot Password."  You will need to enter the email you registered for the website with.  After you hit submit, you will receive a password reset email (it will be coming from the email noreply@mycincoranch.com). 
     
    If the email you entered comes back with the message, "Unable to send login instructions. Contact Cinco Ranch Residential Association II for assistance," it means the email address you entered was either typed in wrong, or that is not the email you used for registration, or you are not currently a registered user of the website (if so, you will need to submit a registration request if you are a resident of Cinco Ranch II). 
  • I submitted my registration a while ago, but never got a confirmation - what do I do?
    Once your registration has been processed, the system automatically sends you an email that will guide you through completing the registration process.  If you did not receive the email, and it has been some time, we recommend checking your "spam" folder (often times, your email may think we are junk mail).  The email will come from noreply@mycincoranch.com.  If you still cannot find the confirmation email, please send an email to the website curator
  • What are level 2 and 3 users?
    If your spouse or child (or another member of your household) is a registered member of mycincoranch.com, you can "associate" them with your user account, under the "level 2 and 3" feature.